mylotto Privacy Policy

This page describes what we collect when you use mylotto and how we keep that data protected. We at mylotto take your privacy seriously. Our commitment is to be transparent about the information we gather, how we use it, and the rights you have over your own data.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. When you create an account on mylotto, deposit funds via DANA, e-wallet, mobile banking, or other supported payment methods, or interact with our live-dealer tables and sportsbook, you share personal information with us. We handle that information according to the principles set out below.

What we collect on mylotto

We collect information in several ways. When you register an account, we ask for your name, email address, phone number, and date of birth. To verify your identity — a step we call Know Your Customer (KYC) — we may request a copy of your national ID, passport, or driver's license. We also collect your payment details when you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, and e-wallet.

As you use mylotto, we log your activity: which games you play, how long you stay on the platform, which live-dealer tables you visit, and your sportsbook selections. We record your IP address, device type, browser, and operating system. We also use cookies and similar tracking technologies to remember your preferences and keep you logged in across sessions.

If you contact our support team — whether via live chat, email, or in-app messaging — we keep a record of that conversation. We may also collect feedback, survey responses, and any documents you upload for account recovery or dispute resolution.

How we use your data on mylotto

We use your information to operate mylotto securely and fairly. Your identity verification helps us prevent fraud, money laundering, and underage access. Your payment details are processed only to complete deposits and withdrawals; we do not store full card numbers on our servers.

We analyze your gameplay and betting patterns to improve our platform — for example, to understand which live-dealer tables are most popular in Jakarta, Surabaya, Bandung, Medan, and Semarang, or to optimize our sportsbook coverage during Liga 1 and Piala AFF seasons. We use your email and phone to send account notifications, promotional offers (if you opt in), and important updates about our terms or security.

Our support team uses your data to respond to your inquiries, resolve disputes, and investigate complaints. We may also use aggregated, anonymized data for statistical and research purposes — never to identify you personally.

Third-party processors and data sharing

We do not sell your personal data. However, we share information with trusted partners who help us run mylotto. Payment processors handle your mobile banking, local payment, online payment, and bank transfers — they receive only the information needed to complete the transaction. Our hosting provider stores our servers and databases; they may be located outside your jurisdiction but are bound by strict confidentiality agreements.

We may disclose your data if required by law — for example, if a court orders us to provide information, or if we suspect illegal activity. We also share anonymized data with game providers (such as Evolution Gaming and other live-studio partners) to improve game performance and fairness.

If you use mylotto while in Jakarta, Surabaya, or another supported region, your data may be processed by our regional support teams. We ensure all staff sign confidentiality agreements and receive training on data protection.

Your rights and how to exercise them

You have the right to access, correct, or delete your personal data. You can update your account details directly in your mylotto profile. If you want a copy of all data we hold about you, or if you wish to request deletion, contact our support team via live chat or email. We will respond within a reasonable timeframe.

You can opt out of promotional emails at any time by clicking the unsubscribe link in our messages. You can also disable non-essential cookies in your browser settings, though this may affect your experience on mylotto.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

Cookies and tracking

We use cookies to keep you logged in, remember your language preference, and track how you navigate mylotto. Essential cookies are necessary for the platform to function; optional cookies help us understand user behavior and improve our service. When you first visit mylotto, we ask for your consent to non-essential cookies.

Third-party analytics services may also place cookies on your device to measure traffic and user engagement. You can manage cookie preferences in your browser or contact us for more details.

Policy updates and contact

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on mylotto. Your continued use of the platform after such updates constitutes your acceptance of the revised policy.

If you have questions about how we handle your data, or if you wish to exercise any of your rights, please reach out to our support team. We are available via live chat, email, and in-app messaging. Our multilingual team can assist you in English and other languages.

We at mylotto remain committed to protecting your privacy and maintaining your trust. Thank you for using our platform.